Refund & Cancellation

Pro is priced for your country (see the pricing page), in your local currency, plus any GST, VAT or sales tax that applies. It is charged monthly or yearly in advance through Razorpay for domestic INR Pixnesto subscriptions. Client online payments are unavailable at launch., and renews automatically at the end of each period until you cancel.

• Cancel any time from Settings → Plan. No cancellation fee, no notice period.
• You keep Pro features until the end of the month or year you have already paid for. No further charges are made.
• After that, your studio moves to the Free plan. Nothing is deleted: content over the Free limits becomes read-only, and you can export it at any time.

Because you can cancel at any time and keep access until the period ends, payments are generally not refunded for partly used months or years. This does not affect any statutory rights you have as a consumer where you live. We do refund in full when:

• you were charged twice or charged the wrong amount;
• you were charged after cancelling, because of an error on our side; or
• the Service was unavailable for a significant part of the billing period because of a fault on our side.

If you upgraded by mistake, or bought a yearly plan and changed your mind, write to us within [14] days of the charge and we will refund it.

Email [support@pixnesto.com] from your account email with your invoice number and the reason. We reply within 2 working days. Approved refunds are made to the original payment method within 5–7 working days, as processed by Razorpay for domestic INR Pixnesto subscriptions. Client online payments are unavailable at launch. and your bank. A credit note (a GST credit note in India) is issued with every refund.

When a client pays a photography studio through a Pixnesto payment link, the payment is for the studio’s services, not ours. Refunds for those payments are decided by the studio under its own terms. Please contact the studio directly.

Pixnesto is an online software service. There are no physical goods and nothing is shipped. Pro features are available in your account immediately after a successful payment.

[Company legal name], [Registered office address]. Email [support@pixnesto.com], phone [Support phone number]. See also our Terms of Service.